Frequently asked questions

No referral is needed for private osteopathy appointments. If you are attending under Medicare CDM, WorkCover, TAC, DVA or another third-party arrangement, please bring the relevant paperwork.

Please bring any relevant imaging, reports, referral letters, claim details, Medicare information, private health card and a list of medications if relevant.

New patients will receive a new patient form before their initial appointment. Please complete it before you arrive where possible so your osteopath has the relevant background information.

Payment can be made by cash or card. Private health rebates may be available depending on your level of cover, and HICAPS is available for on-the-spot claiming.

Yes. Private health rebates may be available depending on your level of cover. HICAPS is available for on-the-spot claiming.

Yes, TuneUp Osteopathy can assist patients with approved WorkCover and TAC claims. Please bring your claim details to your appointment.

If your GP refers you under a Medicare Chronic Disease Management (CDM) plan, you can use it for eligible osteopathy appointments. You pay for your appointment as usual, and Medicare rebates around $60 per eligible visit back into the bank account you have registered with Medicare. Your GP decides how many allied health visits are included in your plan — Medicare allows up to five per calendar year across all allied health services. Please bring your referral paperwork and Medicare card to your appointment.

There is a lot of overlap — people often see any of these practitioners for back and neck pain, headaches, muscle tension and injuries. Osteopathy combines hands-on techniques (including soft tissue work, joint mobilisation and manipulation) with exercise rehabilitation and practical advice, guided by a thorough assessment. The right choice depends on your presentation and preferences, and if we think another practitioner would suit you better, we will say so and help point you in the right direction.

Osteopaths commonly assess and manage sporting and gym-related muscle and joint presentations. Your management plan will depend on your assessment findings, goals and activity demands.

Your osteopath will take a detailed history, assess your movement and symptoms, discuss likely contributing factors, provide treatment where appropriate and discuss a plan for next steps.

Where appropriate, your osteopath may provide exercises or movement advice to support your management plan.

You can book at the clinic that is most convenient for you. Dr Elie Mokbel consults at Coolaroo and Dr Matt Tancevski consults at Epping.